Allied movers

Top 267 Complaints and Reviews about Allied Van Lines

May 25, 2017 – 01:02 pm

Seattle Movers - Moving Company Bellevue, Seattle - North Coast

We contacted Allied Van Lines to request an estimate for our move from Seattle to Athens, AL. The estimator, STEVE **, was courteous and professional. He gave us a bid that was in line with the bids received from other movers. From our research, Allied Van Lines seemed to be a reputable company with generally good reviews so we chose Allied. Everything we signed was an Allied Van Lines document.

When the packing date arrived, the driver, KENT **, and his crew were courteous & professional. We had made arrangements with an auto transport company to ship one of our vehicles. The day after the packing and loading were complete, & before our vehicle had been picked up by the transport company, Kent contacted us stating that the cost estimate had been high; that he could put our vehicle on the van for the original quoted price. That sounded great! No more expense & the vehicle would arrive along with our belongings. We cancelled our arrangement with the auto transport company & drove our vehicle to the location of our van. We left Seattle happy & confident that things would go well. We even highly recommended Allied to close friends of ours who were moving to Las Vegas and praised KENT ** by name.

Two days after leaving Seattle and across the Rocky Mountains, we received a call from a rep of the moving company, ALONDRA **, stating that our vehicle couldn't be transported for the quoted price; that there would be a charge of $1, 000 in addition to the $15, 000+ we were already paying. We said that was not acceptable; that they must abide by our agreement. They said that wasn't possible; that we should arrange to have the vehicle shipped by an auto transport company. We were hundreds of miles away, had cancelled our original arrangement for auto transport, & had no way to make new arrangements. After arguing back and forth for an entire day, they agreed to load our vehicle & transport it for no additional charge.

We arrived at our new home on June 13. We had been given a delivery date of June 15, but we received a call stating that the van wouldn't arrive until June 20; that they had picked up & delivered an additional load. The van had appeared almost full before our vehicle was loaded. I didn't know how there would have been enough room for another family's goods. We hadn't brought enough clothes to last until the 20th & our washer & dryer were on the van.


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